Polar Energy Ltd
Effective Date: 20/02/2026
Polar Energy Ltd is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store and protect your information when you interact with us.
Polar Energy Ltd
20 Hooe Road
Hooe
Plymouth
PL9 9RG
United Kingdom
Company Number: 14949586
VAT Number: 479792416
Email: contact@polar-energy.co.uk
Telephone: 07510 132424
We are the Data Controller responsible for your personal data.
We may collect and process the following information:
• Full name
• Address and installation address
• Email address
• Telephone number
• Energy consumption data
• MPAN number
• Property information (roof type, structure, access details)
• Financial information required for invoicing
• Communications between you and us
• Monitoring data from installed systems
We do not collect sensitive personal data unless legally required.
We collect data when you:
• Request a quotation
• Enter into a contract with us
• Provide information for G98/G99 applications
• Submit an enquiry via our website
• Communicate with us by email or telephone
• Sign documentation electronically
• Use monitoring platforms connected to installed systems
We use your information to:
• Provide quotations and system designs
• Apply for DNO approvals (G98/G99)
• Install, commission and maintain solar PV and battery systems
• Issue invoices and process payments
• Provide aftercare and warranty support
• Comply with MCS, NAPIT, TrustMark and RECC requirements
• Register deposit protection and workmanship warranties (e.g. IWA-backed insurance)
• Meet legal and regulatory obligations
We will only process your data where we have a lawful basis to do so, including contract performance, legal obligation, or legitimate interest.
We may share your information with:
• Distribution Network Operators (DNOs)
• MCS Certification Scheme
• NAPIT
• RECC
• TrustMark
• IWA Insurance or other warranty providers
• Product manufacturers (for warranty registration)
• Finance providers (if applicable)
• Accountants and professional advisers
We do not sell your personal data to third parties.
We take appropriate technical and organisational measures to protect your data, including:
• Secure cloud-based document storage
• Password-protected systems
• Restricted staff access
• Secure email communication
Data is retained only for as long as necessary to fulfil contractual and legal obligations. Solar installation records may be retained for the lifetime of the system for warranty and compliance purposes.
Under UK GDPR, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request erasure (where legally permitted)
• Restrict or object to processing
• Request data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO Contact: www.ico.org.uk
Our website may use cookies to:
• Improve website functionality
• Analyse visitor traffic
• Improve user experience
You can control cookie settings through your browser.
Where monitoring systems are installed, generation and performance data may be accessible to Polar Energy Ltd for diagnostic and maintenance purposes. This data relates to system performance and not personal lifestyle data.
We may update this Privacy Policy from time to time. The latest version will always be available on our website.